If you are using a VPN or your firewall restricts upload/download of data, you may need to authorize relevant IP addresses.

Please use the instructions below to do this.

If you have authorized the relevant IP addresses and are still experiencing data transfer issues, please contact support@infosum.com.

To authorize the InfoSum platform and any Bunkers you have for data import, please share the following information with your IT team.

Import

Platform IP

Bunkers IP

You'll need to know which region your Bunkers are in. If you are authorizing more than one region, you will need to authorize the IP addresses in phases.

The table below shows the public-facing IP addresses for each region. You can find your Bunker region in File Management > Publishing > Prepare a dataset.

Export

If you have firewalls or VPNs that block data transfer, you will need to authorize the public-facing IP addresses for any regions you are pushing data to. If you are authorizing more than one region, you will need to authorize the IP addresses in phases.

The table below shows the public-facing IP addresses for each region.